1. General aspects
1.1 These are our terms and conditions! We're glad you've made it this far. This may not be the most exciting document you've ever read, but it's important that you know what you can expect from us and what we expect from you. And just to be clear, when we say "we", "us" or "Turquoise Moda", we mean Turquoise Concept Espana SL - B56709041. ADDRESS: Marina Port of Salinas, Local 14, 30740, San, Pedro del Pinatar contact
tienda@turquoisemoda.com
1.2 These terms and conditions apply when you place an order through the website www.turquoisemoda.com or the application Turquoise Moda (hereinafter referred to as the “Online Store”).
1.3 When you place an order, you agree to be bound by these terms and conditions or the “Terms” as we will refer to them from now on. We therefore ask that you read them and make sure that you understand them before placing an order.
1.4 To place an order you must be eligible to enter into agreements, which means you must be at least 18 years old and not under guardianship. You must also have a valid email address and a delivery address that is located in the Spanish territory or the Balearic Islands (except for natural flowers and plants); the Canary Islands, Ceuta, Melilla, Andorra, Gibraltar and postal forwarding companies are excluded.
1.5 Orders for business, commercial or self-employed activities are not permitted. We do not issue commercial invoices with VAT for business use.
1.6 We reserve the right to change these Terms, but the Terms you accept when making your purchase will always apply to that specific purchase. Any changes we make will be included in the latest version of the Terms posted on the Online Store. Changes to the Terms will take effect when you accept them – when you make a new purchase. This means that we can and are likely to change our Terms from time to time, so we recommend that you keep checking this page to keep up to date.
2. Prices and delivery costs
2.1 The prices shown in the Online Store include the statutory value added tax, but not the shipping costs. On the payment screen, the total cost of your purchase will be displayed, including shipping costs.
2.2 Please note that the prices in the Online Store may be different from the prices in our physical stores.
2.3 Delivery costs are shown on the checkout screen, where the available delivery options are presented. You will find all information regarding delivery here. The available delivery options will vary depending on your delivery address and the items in your order. If we cannot deliver the entire order and need to make more than one delivery, you will only have to pay for one delivery.
2.4 We occasionally offer promotions, discount codes, gifts and other offers. These offers will only be valid during the stated period of the offer and will be governed by the conditions directly associated with them. Offers cannot be combined with other discounts, unless otherwise expressly stated in the Online Store. To use the offer, you must enter the offer discount code before completing the purchase.
3. Order/conclusion of contract
3.1 Want to place an order? Great! Here's how to do it. You add the items you want to buy to your shopping bag using the "Add" button. In the shopping bag view, you can review your order and remove any items you want before proceeding to checkout. By placing your order by clicking the "Checkout" button, you enter into a contract and agree to pay the price of the products in your order. Depending on the payment method you select, you may need to complete further steps to complete the payment.
3.2 When we receive your order, we will send you an automatic email to confirm that your order has been placed. This email will include the relevant information about your order and the estimated delivery date.
3.3 We may need to cancel your order for legitimate reasons. For example, this could happen if we are out of stock on a particular item or if we suspect that the items have been purchased for resale. If we cancel your order, we will let you know as soon as possible after we send you the automatic confirmation email.
3.4 If we have already received payment for an order that we have cancelled, we will refund the amount to you using the same method you used to pay. If, for any reason, alternative solutions are necessary, we will contact you to make the refund.
4. Payment Methods You can pay for your items in a number of ways, as set out below. Depending on the payment method you choose, additional costs and conditions may apply.
4.1 Payment in advance Credit or debit card: You can enter your payment details at the time of ordering using a valid credit or debit card (VISA, AMEX or Mastercard). The applicable amount will be immediately reserved on your card, but will not be deducted until the goods are shipped. Turquoise reserves the right to check the validity of your credit or debit card, your credit standing in relation to the value of the order and whether the buyer's address details are correct. Depending on the results of these checks, we may refuse some orders. Paypal: If you pay with PayPal, Turquoise reserves the right to check the validity of the PayPal account, that there are sufficient funds to cover the full purchase and to validate the buyer's billing address. The corresponding amount will be immediately reserved on your PayPal account, but will not be debited until the goods leave the warehouse. Depending on the results of these checks, we may refuse some orders. Gift Cards: You can choose to pay for all or part of your order placed through our website with Turquoise gift cards and cashback cards. Learn more about Turquoise gift cards and how they can be combined with other payment methods here.
4.2 Payment after delivery Pay later: Klarna offers our “Pay later” services. These services allow you to pay in three (3) interest-free instalments. As soon as your order has left the warehouse, the first payment will be charged to your card. The remaining two payments will be charged to your card at intervals of 30 calendar days each, starting from the deduction of the first payment. For more information or if you have any questions about payment, please contact klarna.com or Klarna customer service.
4.3 Others We will send you the purchase receipt days after the shipping confirmation email.
5. Delivery
5.1 The question you may be asking yourself is: when will my order arrive? In the checkout view, before placing your order, you will be informed of the delivery options available to your delivery address, including the estimated delivery date after the confirmation email and the cost of each option. You will also find more information here. You will receive a confirmation email with all the relevant information about your order and the delivery option selected.
5.2 Although we make every effort to deliver within the stated timeframe, delays may occur due to unforeseen events. If your order does not arrive within the estimated delivery time, please contact Customer Service and they will do their best to assist you.
5.3 Sometimes things get complicated and we forget to pick up our order or reply to the carrier. That's okay, it happens to all of us. However, if we are unable to deliver your order after several attempts or if you do not go to the collection point to collect it after receiving several reminders, the order will be returned to the warehouse. Once the order has arrived at the warehouse, we will process your return.
6. Returns
6.1 Changed your mind? Don't worry. We offer you the option to return your order, or any of the items in it, within 30 calendar days of the date of receipt. You can return your items in a number of ways. Check our returns page to find the one that best suits you. Alternatively, you can notify us of your wish to cancel your purchase by emailing us at Customer Services or by completing and sending us the standard form issued by your relevant local consumer rights authority (see section 6.2 below). Either way, the items must be returned within 30 calendar days of the day you receive them.
6.2 When notifying us, you may choose to use the following optional, but non-mandatory template: To the attention of [legal entity name, corporate address and email]: I hereby give notice that I am withdrawing from my contract of sale for the following goods (insert order number), received on (insert date). Kind regards, (insert name, address and date).
6.3 You must include the correct and complete item in the package, otherwise we will not be able to process your return. We would like to stress that you can only return items purchased from the Online Store: you cannot include items purchased from our physical stores in the package. If you do not have a package or a pre-printed shipping label, please contact Customer Service or check our returns page to ensure that your item is returned to the correct address, otherwise we will not be able to process your return.
6.4 You can also return your item to any Turquoise store, as long as you have the QR code found in your order confirmation email. If you choose to return your order to a store, you will be refunded to the same payment method you used to make your purchase. While we would love our store systems to work perfectly, we do occasionally experience issues. If our store system, for whatever reason, is unable to access your online order due to an error, we will not be able to process your return in-store. Please note that incorrect orders (e.g. wrong or missing items) cannot be processed in-store.
6.5 In our Online Store, we offer products from third-party brands. These products may be sent to you by the third-party brand. If you wish to return a product from a third-party brand, please follow the specific return instructions included in the package. Products from third-party brands cannot be returned in our stores. If you have any questions, please contact Customer Service.
6.6 If you decide to return an order that has already been placed, we will refund the value of the order and the delivery costs. However, unless otherwise stated in the Online Store, you will be charged the cost of the return, which is €1.95. Please note that if you have chosen a more expensive shipping method than the standard shipping method, only the amount corresponding to the standard shipping costs will be refunded. In addition, if you decide to keep some items and return only parts of your order, the delivery costs will not be refunded.
6.7 Refunds will be made as soon as possible to the same payment method you used to place your order and at the latest within 14 days of receiving the returned goods or providing evidence of having returned them. If you have not received your refund within 14 days of returning the goods or providing evidence of having returned the goods, please contact Customer Services and we will assist you.
6.8 We will refund you the full amount of any returned item provided it is returned in the same condition as it was when you received it. If an item has been damaged, soiled, washed, altered or worn in any way (other than for trying it on) and the value of the item has decreased, we are entitled to make a deduction from your refund of an amount corresponding to the decrease in value of the item. We therefore ask that you treat your goods with care.
6.9 The right of withdrawal and return does not apply to sealed products whose return is not possible for reasons of health protection or hygiene if the seal has been removed, such as some underwear, swimwear, piercing jewellery, face masks, beauty products and cosmetics.
7. Defects
7.1 Is there a problem with the item you ordered? Under applicable consumer protection legislation, products must be free from defects, which means they must conform to the requirements of the sales contract, be fit for purpose and function like any other product of the same type. Please contact Customer Service if this is not the case, we will be happy to help!
7.2 Depending on the item, the defect and your request, we will offer to replace the item with a new one for any item deemed to be faulty. If this is not possible, we will offer you a price reduction or a refund, whichever you prefer.
7.3 If an item you have received is defective and you notice this within 30 calendar days of receiving it, you may choose to follow the instructions in section 6 (Returns). Please indicate that the item was defective on the return form or when you contact Customer Service.
8. Our responsibility
8.1 We make every effort to ensure that the information on our Online Store is accurate, complete and up-to-date. However, it may happen that the information is inaccurate, incomplete or out of date. Such information will no longer be binding on us if you find that it is inaccurate, incomplete or out of date.
8.2 We make every effort to accurately display and describe the attributes of our products on the Online Store in terms of measurements, composition and colours. However, the colour you see will depend on your device. Our measurements are only approximate values to better estimate the model or fit of a particular item. It is not a guarantee of the actual measurements of the item you receive, as the final measurements may vary depending on the material used in its manufacture. If you are not satisfied with the purchased item, you can return it. See section 6 (Returns).
8.3 What happens when things go wrong? If an event occurs that is beyond our control and that we cannot manage or foresee, we will no longer be obliged to fulfil our contract with you. This may be a government action or omission, new legislation, labour dispute, war or threat of war, serious disturbance of public order, sabotage, extreme weather conditions, fire, explosion, pandemic, epidemic, virus and natural disasters. If any of these events occur, we will not be obliged to compensate you for the inconvenience caused. Please note that, as a consumer, you always have the right to cancel your purchase in any of these circumstances.
8.4 The Company shall not be liable for any damages resulting from your conduct and/or the conduct of a third party not under our control.
9. Complaints and dispute resolution
9.1 If you have any complaints about any of our products or services, please let us know by contacting Customer Service.
9.2 We adhere to applicable local alternative dispute resolution mechanisms for the resolution of potential customer claims.
9.3 EU customers can submit complaints on the EU's online dispute resolution platform, the so-called "ODR platform". The ODR platform offers EU consumers and businesses the possibility to reach an out-of-court settlement for complaints arising from online purchases. This interactive and user-friendly website is available in all official EU languages and is free of charge. Through the ODR platform, the consumer and business can find a dispute resolution body and then go through the process of finding a solution to the consumer's complaint. You can find the ODR Platform here: http://ec.europa.eu/odr.
9.4 We adhere to applicable mandatory consumer protection legislation and do not intend to exclude or restrict any rights you may have under these Terms.
10. Indemnification If any provision of these Terms is found to be unenforceable for any reason, this will not affect the enforceability of any other provision of these Terms.
11. Corporate information Turquoise Concept Espana SL Registered office: Puerto Marina de las Salinas, Local 14, 30740 San Pedro del Pinatar CIF number: B56709041 .